21Casino

An experienced team of iGaming professionals set out in 2015 to create their own gaming platform that is always one step ahead of the rest. The result is 21Casino, a place to enjoy 1,500+ slots and games, dozens of live tables, generous promotions, 24/7 support, a multi-level loyalty program and reliable payments.

Founded in 2015, the casino is owned by Branders Limited and operated by its parent company White Hat Gaming under licenses from the MGA Malta and the Swedish Spelinspektionen. This ensures a fair and secure gaming environment under strict Responsible Gambling regulations.

The GMBLRS Detective

For those not in the know, White Hat Gaming is a fairly large platform provider that operates own brands including 21Casino as well as over 20 so-called white label casinos. In the case of the latter, WHG supplies the services needed to run a casino from the front end, e.g. website, games from 70+ studios, licenses and registration to the back end including payments, promotions, compliance, customer service and accounting. This allows entrepreneurs to open a gaming hangout without the need to invest in an entire structure that is needed to run an online casino.

21Casino joined its sister sites Slot Planet, PlayGrand Casino, Fruity Casa and Casilando in delivering a solid gaming experience within the WHG group. Where they distinguish themselves are the areas for promotions, loyalty program and the general appearance that is tailored to their target audience. It is imperative to check the list of sister sites if you have ever self-excluded from one of the brands operating on the WHG platform as you will not be able to open an account with any other casino in the group.

While being part of such a large group might give a casino a somewhat non-personal approach, it does come with benefits. The first you will encounter is an easy-to-use registration process at which end you will be sent an SMS to authenticate and activate your account. GMBLRS recommend everyone to complete the KYC as it will avoid delays when it comes to potential withdrawals.

Once in, everyone can look forward to a generous welcome package that is tailored to your country of residence. It can comprise no-deposit bonus spin, a large deposit match, additional bonus spins or a combination of all. All bonus offers do have wagering requirements according to the 21Casino bonus terms, always make sure to read them before claiming one.

Depositing and withdrawing bring the next benefit of being part of a large group to light. The casino offers a wide range of payment methods that include debit/credit cards, e-wallets such as Neteller, PayPal or Skrill, prepaid vouchers, mobile phone options and direct banking. After depositing you can head straight to the casino lobby to browse through a sheer endless list of slots and games.

Some 70+ studios are listed in the portfolio and include heavyweights such Microgaming, NetEnt, Scientific Games, Blueprint Gaming or Play’n GO as well as newcomers and rising stars in the casino community including Big Time Gaming, Push Gaming, Quickspin or Thunderkick. In total, you have 2,000+ games on desktop and 1,500+ on mobile to choose from. The Live Casino tables are powered by Evolution Gaming and NetEnt Live.

Had a lucky session and you are now ready to withdraw your well-deserved winnings? 21Casino, just like the entire White Hat Gaming group, is in the medium-fast paying category. In clear terms, cashouts are held pending for 24 to 48 hours before they are processed. Not the most desirable speed but they are reliable payers. Bear in mind, while transfer to e-wallets will reflect instantly at your end, transfers to cards or bank account will take another one to five banking days.

Your loyalty to and activity in the casino is rewarded with points which you can exchange for bonus chips. Named Loyal Royalty, a total of 200 points will get you €/$1, with the maximum conversion per day being limited to 10,000 points or €/$50. Wagering requirements apply to the reward chips but potential cashouts are not limited.

Multi-lingual customer support is provided 24/7/365 via Live Chat and email. Typical response time for emails is around one hour. For added convenience, the site can be loaded in a variety of languages including English, Finnish, German and Norwegian.

Responsible gambling should be on everyone’s mind when signing up and 21Casino offers a whole range of settings to control your activity. These can be self-set in your account profile for deposit, wager, session and loss limits. You can also activate a TAB (Take-A-Break) period of up to six weeks or execute a self-exclusion for minimum six months.

The GMBLRS’ Detective Verdict

Overall, 21Casino is a trustworthy and reputable gaming hangout that doesn’t feature at the top but neither at the bottom. In essence, a middle-of-the-road online casino that ticks a lot of boxes but lacks a little personal touch and payments could be faster. Positives are the number of games that includes virtually all major and minor providers, the frequent promotions and the 24/7 support.

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